To finish this slightly bonkers story off, I went down to the boat and tried to tighten up the chain and wire it up... to my surprise it no longer fitted into the recess where the drive unit came from. Lewmar had put the thing together backwards!!
This was how it arrived from Lewmar.
This was how it was before it went to our friends at Lewmar.
So back it came to the bat cave and I relished the opportunity to open it up and have a poke around inside. All the bearings are now replaced and look wonderful and it is exceedingly clean inside. They have done away with the need for a shim by removing material from the friction plate - which is a cracking idea and works wonderfully.
After reassembling and putting threadlocker on the machine screws, it's all back together and installed on the boat. In the marina, at least, it pulls incredibly well - yanking the wheel out of my hand quietly and efficiently.
So all's well that ends well. Whilst Lewmar would not warranty the drive unit, the work the engineer has done inside (albeit putting it together the wrong way around) is truly top notch and the repair, for a mere £100 is epic and I think it will last well. Thanks for all the input, that is hopefully another job ticked off.