My 8 year old Pathfinder Raymarine scanner off my C80 set up has failed, I checked the usual things like power to the scanner etc. Found no power getting to the scanner motor or the control PCB. Power was in the unit. So looks like a PCB issue.
Took scanner off and went to Raymarine service unit, for help.
I was told that my unit cannot be repaired as is out of production, not only that, the product that superceded it is also not repairable.
I got into a discussion about the company policy of legacy products and it was clear Raymarine in my opinion really are not interested in Customer support what so ever.
Their response is we do not carry any spares, this is not saying spares are not available in the market place, it just appears to say we are not interested.
Coming from a aerospace instrument manufacturer we turned cartwheels supporting our customers.
Lessons learned, would I buy any thing from this supplier again!!!
Hope this helps.
Odysseus
Bav38